Privacy Policy & Data Practices

This policy applies to essential information processing when you visit vmcache.com, review plans and node information, prepare an email through the contact page, create or manage a Cloud Mac order, make a payment, receive delivery information, or submit a support request.

VMCache Console handles order management, term viewing, renewals, billing, and tickets. Account identification, order association, and action records in that process are also covered by this policy. We do not proactively read business files on your dedicated physical node as website content; however, redacted logs, screenshots, or reproduction materials you provide in a support request are handled as support-request information.

Information you provide

• Contact detailsSuch as your email address, team or project context, and the time zone you choose to provide.
• Configuration needsSuch as intended use, preferred model, node, rental term, storage expansion, and expected start time.
• Support materialsSuch as an order identifier, problem description, time of occurrence, reproduction steps, impact, and redacted logs.

Order and service information

After you create an order, we process the selected VMCache M4 16, VMCache M4 24, or VMCache M4 Pro 64 configuration, along with the Singapore, Japan (Tokyo), South Korea (Seoul), or Hong Kong node, billing cycle, add-ons, order status, delivery status, and renewal records. Actual availability is determined by the real-time status returned in the Console.

Necessary technical and access records

To keep the site operating, identify abnormal requests, and troubleshoot delivery issues, we may record request time, requested page, network address, browser and device category, response status, security-event signals, and necessary error information. These records support operations and security; they are not used to build sensitive profiles unrelated to you.

Process orders

Identify the account–order relationship and confirm the model, node, term, add-ons, payment status, and renewal actions.

Deliver services

Provision a dedicated physical node, provide necessary connection details, display service status, and support node management during the rental term.

Respond to support requests

Use order identifiers, timelines, reproduction steps, and redacted logs to troubleshoot connection, build, storage, or MLX inference issues.

Maintain security

Identify unusual logins, abuse, malicious requests, and behavior that may affect service stability, while retaining necessary incident records.

Improve usability

Aggregate page errors, failed paths, and common support issues to improve site structure, instructions, and service workflows.

If a later use is not reasonably related to the original collection purpose, we will explain it before implementation and obtain any authorization required by applicable rules. We will not expand information indefinitely to unrelated uses simply because it already exists.

VMCache supports only USDT-TRC20 and Visa / Mastercard / Amex (via Stripe). All orders are settled in US dollars (USD). The payment gateway actually available is determined by the Console.

Payment records may be retained as needed for order fulfillment, reconciliation, risk controls, compliance, and dispute handling. Service providers involved in payment processing may use the information only to the extent necessary to complete payment and handle related records.

We retain essential information as needed for order fulfillment, service support, security audits, compliance records, and dispute handling. When information no longer supports these purposes and there is no necessary basis for retaining it, we delete it, anonymize it, or restrict further use.

Every method of transmitting or storing data requires ongoing risk management. You should also back up data on the node, export it before the rental ends, protect connection details, and revoke team access when appropriate; do not treat a rented node as your only backup.

VMCache provides four nodes: Singapore, Japan (Tokyo), South Korea (Seoul), and Hong Kong. Order, delivery, support, and security processes may involve infrastructure, authorized personnel, or necessary service providers in different regions to deliver your selected node, process payments, troubleshoot issues, and maintain the service.

We limit cross-region access to what is needed to provide the service and set access boundaries according to the data category, operational purpose, and assigned responsibility. Necessary service providers may process information only for their agreed tasks and may not change its purpose independently.

• InfrastructureHosts the website, Console, order status, logs, and node delivery processes.
• Payment processingConfirms payment results, reconciliation status, and order-linked information.
• Operations supportHandles incidents, security events, and necessary service communications.

Choosing a node does not mean all order information will be processed only in that node’s region; order management, payments, support, and security records may be handled jointly by other systems needed to provide the complete service.

You can contact us at support@vmcache.com, or sign in to the Console to submit a ticket and request access, correction, or deletion. To prevent information from being given to an unrelated person, we may ask for information necessary to verify your account or order relationship, but we will not ask you to submit passwords, private keys, or complete connection details on a public page.

1. 1

   Describe your request

   Clearly specify access, correction, or deletion and identify the account, order, or support request involved.

2. 2

   Provide verification details

   Include the order identifier, contact email, and necessary timeline; do not send real keys or unredacted logs.

3. 3

   Receive the outcome

   We will explain what can be done based on the request scope, identity-verification result, and records that must be retained.

Some information may not be immediately deletable because it is needed for order fulfillment, payment records, security actions, compliance, or dispute handling. In that case, we will limit retention to what is necessary and explain why.

After this privacy policy is updated, the current version shown on this page applies. Significant changes will be highlighted through appropriate on-site notices. Read the updated policy before continuing to use the services.

This policy and related disputes are governed by the laws of the jurisdiction where the platform operator is based. Disputes must be submitted to a competent court in that jurisdiction, without excluding any mandatory data-protection rights that apply.